by Carina Palumbo, Hella Kriening, Barbara Wajda, Monica Perusquia-Hernandez
Nowadays, people are willing to pay for personalized items that satisfy their preferences and distinguish them. Previous work has provided generic customization tool design guidelines. User requirements were gathered for the design of an Augmented Reality (AR) application for lamp customization in context. These are required to define a product configurator that allows users to meet their specific needs. The results of three user studies show that customers’ needs are preference fit, inspiration and help; freedom and support during the customization process; and trustworthy visualizations.